Cybozu Expands Footprint into the Philippines - Launches in Manila to Provide APAC Support Services

Cybozu, Inc. (Head Office: Chuo-ku, Tokyo; President and CEO: Yoshihisa Aono; hereinafter referred to as "Cybozu") has commenced operations in the Philippines. It launched its Asia-Pacific customer support service in Manila, the Philippines, in March 2025.

Cybozu’s Philippines launch is targeted at users of Kintone in APAC. Developed by Cybozu, Kintone is a customizable digital workplace platform designed to meet the needs of organizations of all sizes. It is trusted by over 37,000 companies globally, including more than 40% of Prime market companies listed on the Tokyo Stock Exchange (TSE).

Machiko Kawai, Executive Officer and General Manager of the Customer Division at Cybozu shared, “We are excited to deepen our collaboration with our customer partners by offering them the highest level of service. The Philippines, with its talent-rich workforce and world-class customer support, provides the ideal environment for us to establish an excellent customer support service. The Manila launch is a strategic move to enhance Cybozu’s customer support across APAC and play a key role in user acquisition as part of our continued global expansion.”

Background on Establishing the Customer Support Services in Manila, the Philippines

Cybozu has actively expanded its presence in the APAC region, establishing overseas offices in Malaysia in March 2022, and Thailand in March 2024. With a growing demand for robust support infrastructure to facilitate continued growth, Cybozu launched its Manila-based customer support services to provide English-language email assistance to Kintone users throughout the Asia-Pacific region. This is Cybozu’s second overseas customer support service, following on from the first one in Los Angeles, which serves Kintone users based in the United States.

Overview of Customer Support Services in Manila

• Operations Start Date: Monday, March 17, 2025
• Main Responsibilities: Customer support for Kintone users in the APAC region (English email support)
• Operating Hours: Weekdays 9:00 – 17:00 (Japan Standard Time)
• Contact: https://www.kintone.com/support/

Cybozu plans to further expand the scope of our support services by gradually introducing additional support channels, such as chat and online-community based platforms. This expansion aims to build a comprehensive customer support system capable of providing 24/7, year-round assistance to meet evolving customer needs.

About Cybozu Inc.

Established in 1997, Cybozu is one of Japan's leading groupware providers. Dedicated to fostering a society brimming with teamwork, this company has designed software solutions that emphasise collaboration and efficiency. The flagship product, the cloud-based platform Kintone, has become integral to many global businesses since its launch in 2011. Cybozu champions teamwork, a great work environment, and community support. For more information, please visit the global website https://cybozu-global.com.

About Kintone

Kintone, developed by Japan's leading groupware provider Cybozu, is a customizable digital workplace platform designed to meet the needs of organizations of all sizes. Trusted by over 37,000 companies globally, including more than 40% of Prime market companies listed on the Tokyo Stock Exchange (TSE).
With more than 2 million applications powered by Kintone, the company allows users to easily build, deploy and update their custom applications, all without requiring prior coding experience. With its versatility, Kintone supports a wide range of industries, boosting productivity at a fraction of the cost and without the need for large development teams.
Recognized as an award-winning platform, Kintone is often awarded accolades from leading software recommendation engines. Kintone streamlines processes, automates tasks, and fosters collaboration across teams. Kintone’s presence extends across the Asia-Pacific region. Beyond Japan, we operate in Malaysia and Thailand, with consulting and product partners providing onboarding and customization services across Asia.
For more information, please visit www.kintone.com/en-sea.

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