Last Update June 3, 2024
This is an agreement (“Agreement”) between Cybozu, Inc. (“Cybozu” or “we”) and you as the customer (“Customer” or “you”) who uses our cloud computing services Kintone.com (“Kintone” or “Kintone services”). By using (including requesting to use or starting free trial use of) Kintone, you shall be deemed to have consented to these Terms of Use (“Terms of Use”). If you enter into this agreement on behalf of an organization which is Customer of Kintone, you represent and warrant that you have the authority to agree to the Terms of Use on the organization’s behalf. If you do not agree to all these Terms of Use, you must not use Kintone. In addition to these Terms of Use, separate terms and conditions, guidelines and policies may apply with respect to the use of Kintone. Unless otherwise agreed in writing the specific terms and conditions shall prevail should there be any inconsistency between these general Terms of Use and the specific terms of use.
The following capitalized terms shall have the meanings provided below.
“Kintone Users & System Administration” means the administration page which the Administrator Account can configure various settings of Kintone, such as adding users and configuring password policy. The Kintone Users & System Administrator(s) can purchase services, make payment and change subscription details.
“Kintone Users & System Administrator” means any person registered by Customer as a manager who has the power to execute, modify or terminate this agreement or takes any other procedures via the Kintone Users & System Administration on Customer’s behalf with Cybozu.
“Service Account” means the account you create on Kintone with the Service Account Information. “Service Account Information” means IDs assigned and passwords, e-mail address, and access URL to login and such other information as Customer or a User may need to access Kintone. The Service Account used by the Kintone Users & System Administrator for use of managing the Kintone Users & System Administration shall be referred to as the “Administrator Account” and the Service Account for Service shall be referred to as the “User Account.”
“Service Systems” means systems, data servers and any other telecommunication equipment installed by Cybozu to provide Kintone services.
“User” means any individual registered and granted as a user by the Customer for use, or trial use, of Kintone. The Customer may invite any guest User to use the guest space of Kintone and register her as a guest User. The Customer may allow such guest User to use Kintone in the same manner permitted for ordinary Users, provided however that such guest User’s use is strictly limited within the guest space to which she is invited.
“Template Programs” means computer programs, including template and custom applications, provided by us or a third-party developer via Kintone for the sole purpose of being used with Kintone, and JavaScript or other script files provided by Cybozu for the purpose of customization of Kintone.
During the course of your use of Kintone, the following data and information will be collected, generated and used.
“Customer Information” means data and information that Customer provides us with your registration as customer for your use of Kintone as well as any other information generated in connection therewith. For example, Customer Information includes without limitation Customer’s name, address, contact person, contact information and other information for our identification purposes.
“Stored Data” means data and information uploaded, produced or otherwise stored by Customer or the Users at your or their initiatives on Kintone other than Customer Information. For example, Stored Data includes without limitation: (a) file names and contents of files uploaded by the Users, (b) contents of what was stored into a message or other fields by the Users and (c) names of the Users. For the avoidance of doubt, data and information generated by extracting and transforming Stored Data so that the original contents cannot be identified constitute Analytical Data, not Stored Data.
“Analytical Data” means data and information collected or generated during the course of your use of Kintone in form that cannot identify original contents of Stored Data other than Customer Information and Stored Data. For example, Analytical Data includes without limitation: (a) numbers of Users and department settings, (b) types and versions of operating systems of computer terminals, (c) device types of computer terminals and (d) trends of how applications are used (e.g., (i) how many times applications are accessed, (ii) numbers of used functions and created records, (iii) how configuration and value settings are set and (iv) whether or not and how many times customization functions are used).
When you make registration to start using Kintone, you will be required to provide Customer’s name, address, contact person, contact information and other information for our identification purposes. You may also be required to provide us with documents evidencing the information provided is true and accurate.
Your registration may be subject to our further examination process in which we may choose not to accept your registration. We reserve the right whether to accept your registration and may refuse it or later terminate the agreement if we at our sole discretion determine any of the following items can be found:
the registration has been made with information of which we have a reasonable doubt on the reality;
you failed or are likely to fail to perform any contractual obligations under any agreements of services of us or our affiliates;
there is a reasonable doubt about continuous provision of Kintone services; or
the registration may cause significant interference with our business operations.
Any registration and any other procedures taken via your Administrator Account or anything we confirmed via the e-mail address which is registered at the Administrator Account shall be deemed proceeded and confirmation by the Customer itself.
You may register Users up to the number of users purchased. Only individuals who are registered as Users may use or trial use Kintone, provided that you must ensure that Users comply with these Terms of Use and any other guidelines.
You shall not share, or allow individual Users to share, each User’s account with any other persons.
You may use Kintone on a trial basis in a manner and for a period which will be designated or instructed by us.
If you continue using Kintone after such trial period, you must make registration to begin a paid subscription of Kintone and may need to enter into an agreement with us on use of Kintone. Under no other circumstances, will you be allowed to use Kintone after the trial period.
If you make registration for a paid subscription of Kintone, you must follow the procedures provided by us.
You may be offered trial use of Beta Versions of Kintone services only for the purposes of evaluating it and considering your purchase thereof. “Beta Versions” shall mean a version of applications and user environment for trial use for the purpose of evaluating new functions of Kintone services before their official release, whether or not it is actually called a “beta version”. Additional terms and conditions for trial use of Beta Versions may apply.
WE DO NOT GUARANTEE THAT SPECIFICATIONS AND FUNCTIONS OF AN OFFICIAL VERSION WILL BE EQUIVALENT WITH ANY OF ITS RELEVANT BETA VERSIONS. WE DO NOT GUARANTEE THAT THE DATA YOU STORED IN A BETA VERSION WILL STILL REMAIN STORED AND AVAILABLE AT ITS RELEVANT OFFICIAL VERSION WITHOUT ANY PROBLEMS, NOR DO WE GIVE ANY ADVICE OR SUPPORT REGARDING SUCH SEAMLESS TRANSITION. WE DO NOT GIVE ANY ADVICE OR SUPPORT EVEN WHEN THERE ARE INQUIRIES REGARDING FUNCTIONS, FAILURE OR OTHER PROBLEMS REGARDING A BETA VERSION.
The service details of a paid subscription of Kintone shall be as described in our website https://www.kintone.com/en-sea/security/ and/or in each Order Form. Likewise, if you separately require additional Optional Service(s) related to Kintone, details of such Optional Service(s) shall follow in the Order Form(s) related thereto.
The subscription period(s) for use of Kintone may be detailed in a separate “Order Form” provided by Cybozu and signed by Customer, or otherwise shall be self-selected in the Kintone Users & System Administration by the Customer either as Monthly Subscription or Annual Subscription. The minimum subscription period shall be one (1) month.
For the use of Kintone on monthly basis (“Monthly Subscription”), the subscription period shall be one month commencing on the first day of the calendar month immediately following your conclusion of this Agreement. If you do not terminate the Monthly Subscription in accordance with Term 9 or other provisions of these Terms of Use, the Monthly Subscription shall be renewed automatically for the next calendar month and the same shall apply thereafter.
For the use of Kintone on annual basis (“Annual Subscription”), the subscription period shall be one year from the first day of the calendar month immediately following your conclusion of this Agreement. If you do not terminate the Annual Subscription in accordance with Term 9 or other provisions of these Terms of Use, the Annual Subscription shall be renewed automatically for the next year and the same shall apply thereafter.
Unless otherwise provided herein, early termination of this Agreement is not permitted during a subscription period.
Our pricing of subscription fees is set based on such as grade of subscription and number of Users purchased. For more information on subscription fees, please see the price list on our website (https://www.kintone.com/en-sea/pricing/) and/or to a separate subscription service quotation and Order Form that may be provided to Customer. We may change our pricing of subscription fees by providing a prior notice at least one (1) month before the date of the change to Customers via the notification method as set forth by us. You may cancel the Kintone services prior to the effective date of the change in the Service Fees. If you do not cancel the Kintone services, the subscription fee based on the change will be applied to you. The abovementioned fees do not include any communication costs, packet fees or other communications expenses payable to the carrier in connection with the services, which shall be paid by you.
Even where special campaign price is applicable at the start of a subscription, it will cease to apply after the expiry of the applicable period of such campaign or after you lose eligibility for such special campaign.
You shall pay all relevant fees and tax and other public charges by the due date individually determined based on the duration of each subscription period.
Your payment shall be made via the method as set forth in our website (https://www.kintone.com/en-sea/pricing/).
If there are several outstanding fees which are already due but we receive your payment which fall short of those unpaid amount of fees, we may at our sole discretion choose to which payment obligation we allocate the paid amount regardless of the due date.
If you fail to pay any fees or any other obligations by the due date, you shall pay us delinquency charge at 8.00% per annum for the period from the day immediately following the due date to and including the day immediately preceding the day on which the payment is made. Such per-annum rate shall assume a year of 365 days even when the relevant period includes a leap year.
If you fail to pay any fees or any other obligations in full or in part by the due date, we may at our sole discretion suspend provision of Kintone services. If we at our sole discretion give a grace period to you and the fees or any other obligations are paid within such period, we may at our sole discretion opt to keep this Agreement in force and effect and to recommence provision of Kintone services (then, you shall pay fees for a full month period even if you recommence Kintone services in the middle of the calendar month). Monthly or annual fees are payable in full for the month in which provision of Kintone service is suspended, and shall not be reduced or refunded pro-rata even if the provision is suspended in the middle of the calendar month.
Unless otherwise provided, fees are not refunded in any case.
Unless otherwise permitted by us, changes to the license for a paid subscription service and to the number of Users purchased shall be handled as follows:
Monthly Subscription. You may terminate or change the monthly subscription of Kintone with a prior written notice in a form we designate. The termination notice shall be delivered to us six (6) business days before the end of the final month of the subscription and the termination shall be effective at the expiry of the final month accordingly. The notice to change the subscription shall be delivered to us six (6) business days before the start of the month from which the change (and revised subscription fees) will apply for the subscription. The number of users cannot be decreased (a) in the month the order is first placed; or (b) in a month it has been increased.
Annual Subscription. You may terminate or upgrade (including increasing the number of Users) the annual subscription with a prior written notice in a form we designate. The termination notice shall be delivered to us six (6) business days before the start of the month from which you wish to terminate the subscription. The notice to upgrade the subscription shall be delivered to us six (6) business days before the start of the month from which the upgrade (and revised subscription fees) will apply for the subscription. No subscription fees shall be refunded nor will any reduction of the number of Users purchased during an annual subscription period be accepted. The number of licensed users can be decreased only when renewing your contract for the next year.
Where APIs are made available by us for your use of Kintone (the “APIs”), you may use such APIs without additional fees unless otherwise stated in these Terms of Use or other terms and conditions. Provided, however, that if the frequency of use or the volume of data transfer by the Customer exceeds a level whereby it interrupts our provision of Kintone to other customers, we may, if and when we deem necessary, limit your frequency of use, available hours and permitted volume of data transfer and/or charge additional fees. In those cases, details of such limitation on use or additional fees will be provided by us in separate terms and conditions.
You must use the APIs in accordance with their respective specifications and terms and conditions specifically provided to such APIs. You may develop applications using the APIs as long as such applications are used solely by you with Kintone.
You may use, reproduce and modify Template Programs as long as they are used solely by you with Kintone. Terms and conditions may specifically be provided to respective Template Programs by us or third parties.
You shall, at your discretion and your own responsibility, use, reproduce and modify the API, the Template Program and scripts such as JavaScript files developed by you or any third parties. WE SHALL NOT BE LIABLE FOR ANY NEGATIVE EFFECT ON PERFORMANCES OF YOUR DIGITAL EQUIPMENTS AND ENVIRONMENTS, ANY LEAKAGE OF INFORMATION OR ANY OTHER NEGATIVE RESULTS ARISING OUT OF OR IN CONNECTION WITH SUCH USE OF KINTONE BY YOU.
Regarding the APIs, the Template Program and other applications and programs (including JavaScript and other script files) developed by third parties, WE SHALL NOT GIVE ANY WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND INCLUDING, WITHOUT LIMITATION, FITNESS FOR PARTICULAR PURPOSES AND YOUR NEEDS, FLAWLESS OPERATION, FIXING OF BUGS AND ANY OTHER FLAWS AND PERMANENT PROVISION OF THESE SERVICES.
The Template Programs and any other applications and programs (including JavaScript and other script files) (“Third-party Applications”) provided by third parties will be subject to terms and conditions provided by them. IN NO EVENT, SHALL WE GIVE ANY WARRANTY REGARDING SUCH THIRD-PARTY APPLICATIONS NOR BE RESPONSIBLE AND LIABLE FOR THEM.
If any changes occur to the Customer Information, you shall promptly update the Customer Information details via the Kintone Users & System Administration.
When you update the Customer Information via the Kintone Users & System Administration pursuant to Term 11.1 above, all communications, notices, claims and demands from us to you shall be thereafter transmitted or sent to such address so updated. If any Customer Information is changed but you fail to update it, we shall not be liable for any damages incurred by you, Users or a third party as a result of our communications, giving notice, making claims and demands to or otherwise contacting the then most-updated address, or otherwise failing to reach you.
Notwithstanding Term 11.1 above, if any changes occur to the information related to the Kintone Users & System Administrator but Kintone services are not available for any unavoidable reason, then you shall promptly notify us thereof.
When giving notice in Term 11.3 above, you shall submit a document in writing evidencing that the contacting person has the authority on your behalf and follow other procedures designated by us.
We shall not use Customer Information for any purposes other than for providing Kintone services, shall not allow any third party (other than our affiliates) to use it and shall not disclose or leak it to any third party (other than our affiliates) without your written consent.
We will use Customer Information for the purpose of:
providing, managing and operating Kintone services;
contacting you as necessary in relation to your use of Kintone;
sending advertisements such as notifications on campaigns and surveys, or any other notifications on products or services; and
sending a free gift as part of a campaign or survey.
If we cannot reach you using the Customer Information or when we deliver an urgent or important information to you, we may, at our sole discretion, send such information to you using a notification function of Kintone. IF WE FAIL TO REACH YOU EVEN IN SUCH MANNER, WE SHALL NOT BE RESPONSIBLE FOR NOT REACHING YOU.
Notwithstanding the foregoing, we may disclose Customer Information to a third party in the following cases:
where Kintone includes any service provided by a third-party developer in connection with Kintone, Customer Information may be disclosed to such third party developer in order to examine or reply to the inquiries from you in relation to such service;
where you make registration for such service provided by such a third-party developer in connection with Kintone, we may disclose Customer Information to such a third-party developer as necessary for it to examine such registration; and
where, we deem at our sole discretion, there is a compelling reason to disclose it (including but not limited to where law enforcement authorities require us to disclose it in accordance with applicable laws and regulations; where such disclosure is required in connection with legal proceedings; or where it is necessary to protect the rights of us, third-party developers of services in connection with Kintone, other customers or third parties.)
In addition to the above, processing of personal information included in the Customer Information shall be subject to the terms of our Privacy Policy (https://www.kintone.com/en-sea/privacy-policy/).
You must maintain settings and environment of your telecommunication equipment and other hardware devices in line with our technical standards and conditions designated for Kintone. Such settings and maintenance must be made at your responsibility and expense.
Stored Data shall be managed by Customer yourself, and except to the extent permitted by Customer pursuant to these Terms of Use, Cybozu shall not acquire any rights related to the Stored Data. Analytical Data will be collected, generated and used by us in accordance with the Cloud Data Policy (https://cybozu.co.jp/en/privacy/privacy-policy/pdf/cloud-data-policy.pdf).
Cybozu may, at our discretion, backup the Stored Data without obtaining Customer’s consent, in order to assist with restoration of data at the time of server breakdown or suspension.
Upon termination of this Agreement, Cybozu shall delete the Stored Data after the passage of the retention period separately determined by Cybozu. AFTER SUCH TERMINATION, CYBOZU SHALL NOT BE LIABLE FOR ANY DAMAGES INCURRED BY CUSTOMER OR A THIRD PARTY IN RELATION TO THE STORAGE, DELETION OR BACKUP, OF THE STORED DATA.
Cybozu shall not access the Stored Data unless Cybozu determines necessary for the purpose of:
operating Kintone services safely;
preventing problems with Kintone services;
resolving issues when Customer requests Cybozu support in relation to the use of Kintone; or
generating Analytical Data.
In the case of trial use of Kintone (including trial use or use of Beta Version), Cybozu may delete part of the Stored Data without obtaining Customer’s consent for the improvement of Kintone services.
Cybozu shall not disclose or release any of the Stored Data without obtaining Customer’s consent; provided, however, that Cybozu may disclose or release all or part of the Stored Data without obtaining Customer’s consent where, we deem at our sole discretion, there is a compelling reason to disclose it (including where law enforcement authorities require us to disclose it in accordance with applicable laws and regulations; where such disclosure is required in connection with legal proceedings).
Kintone functions may be connected to the services provided by third-party developers. If Customer uses such functions, the data stored or otherwise processed for the use of such function may be provided to such third-party developers.
Cybozu will maintain appropriate level of technical and organizational measures against data breach.
You shall, at your responsibility, strictly keep, and make the Users keep, the Service Account Information secret and shall never disclose it to any third party.
If all or a part of the details of the Service Account Information become, or are reasonably considered to have become known to any third party, you shall immediately report it to us. We will make efforts to swiftly suspend such Service Account. After confirming that these measures have been taken appropriately, we will take procedures to issue renewed Service Account Information.
WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR OTHER DAMAGES ARISING FROM SUCH MISMANAGEMENT, LEAKAGE OR DISCLOSURE OF SUCH SERVICE ACCOUNT INFORMATION.
Regular maintenance will be held as specified in our Service Level Objective (https://www.kintone.com/en-sea/security/). During such regular maintenance, the system may be temporarily suspended or unavailable. We agree to provide seven (7) days prior notice posted in the Kintone Status page (https://status.kintone.com/) in the Kintone product interface notifications in the event Kintone will be unavailable due to regular maintenance.
Notwithstanding Term 16.1, we may suspend provision of Kintone services without prior notice if:
it is necessary for maintenance of Kintone and systems and equipment thereof, or for maintenance of telecommunications equipment or when an unavoidable failure of the foregoing occurs;
we determine at our sole discretion that it has become difficult to provide normal course of services due to significant burden or damage to Kintone services;
we become aware that provision of Kintone services may cause significant damage to Customers or third parties due to falsification of data or hacking or the like;
it becomes difficult to provide Kintone services due to discontinuation or suspension of telecommunication services by domestic or overseas telecommunications carriers, power supply services by electric power companies or any other public service;
an emergency occurs or is likely to occur due to earthquake, tsunami, typhoon, lightning or any other act of God, war, civil war, enactment of new laws or abolition of laws or any other force majeure event; or
we otherwise determine that it is highly necessary to suspend provision of Kintone services.
We will not accept any request to suspend Kintone services from you or any third party as a general rule.
We shall not be liable for any damages incurred by you or a third party as a result of suspension of or omission of suspension of Kintone services.
We may at our sole discretion entirely discontinue Kintone services provided under this Agreement. In such case, we will notify you in the Kintone Status page in the Kintone product interface notifications or provide you with notice, for example via e-mail, at least two (2) months prior to the scheduled date of discontinuation and shall refund the prorated portion of any fees paid in advance for the discontinued services.
When using Kintone or the Service Account, you shall not:
unless otherwise consented by us, license or grant the right to use Kintone to a third party;
reproduce, distribute, loan, lend or otherwise make available the Service Account to any person other than the Users or transmit the Service Account to, or lease or create security interest over it for the benefit of any third party;
reproduce, modify, distribute, publicly transmit or make public the Template Program beyond the scope of your permitted use of it;
modify, translate, change, alter or reverse-engineer any documents or programs related to Kintone;
produce or distribute any derivative services of Kintone without our permission;
infringe any intellectual property rights of us, our affiliated companies, third party developers of Kintone-connected services, other Customers or any other third parties;
damage properties or reputation of us, our affiliated companies, third party developers of Kintone-connected services, other Customers or any other third parties, or infringe privacy rights, image rights or any other rights of any of the foregoing;
do anything that causes or is likely to cause detriment or damage to us or any third party;
do anything that is offensive to the public order and morals;
commit criminal act or any other act violating laws, or do anything that assists or is likely to assist the foregoing;
do phishing, faking the website of us, our affiliated companies, any third party developers of Kintone-connected services, other Customers or any other third parties;
store or provide data containing harmful programs or information;
transmit information in large volume using the telecommunication function contained in Kintone, or send e-mails to indefinite number of people or transmit e-mails to a recipient who has not approved it in advance;
disclose without our prior written approval any vulnerability you may find or come to know in Kintone services;
do what prevents or is likely to prevent operation of our business and provision of services;
do what is or is likely to be detrimental to reputation of Kintone and all the services provided by us; or
do any other act which we reasonably consider inappropriate.
If your use of Kintone or the Service Account results in any of the restrictions and prohibitions listed in Term 18.1, we may suspend provision of Kintone or use of the Service Account, or take such other measures as we may consider necessary.
WE SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR OTHER DAMAGES ARISING AS A RESULT OF THE SUSPENSION MEASURES TAKEN IN ACCORDANCE WITH THIS TERM 18.
Except as otherwise set forth herein (including but not limited to Terms 8.7, 16 and 18.2), when providing Kintone services, we hereby warrant to Customers that we will not suspend our Kintone services (for the avoidance of doubt, excluding third party applications and services) for consecutive 24 hours or longer due to system errors in the Service System. If you request, we will, upon our confirmation of a violation of this warranty, take one of the following measures:
reduce the subscription fee from and after the month in which such violation occurs;
extend the subscription period; or
refund all or part of the subscription fees for the month in which such violation occurs;
The amount of such reduction of subscription fees, the duration of such extension or the amount of such refund shall be determined by us based on the actual number of days of suspensions (counting a consecutive twenty-four (24) hour suspension as one day). Provided, however, that such period during which such reduction or extension is made or for which refund of subscription fee is made shall be no more than one month.
Notwithstanding the preceding Terms 19.1 and 19.2, the warranty shall not apply if:
the services you use are a trial version or Beta Versions of Kintone;
Kintone services are suspended due to a system, internet, telecommunication equipment or devices (other than the Service Systems); or
Kintone services are suspended for any reason not attributable to us.
Any claim based on Terms 19.1 to 19.3 shall be delivered to us within sixty (60) days from the day on which such violation occurs. You must provide us with documents evidencing (a) payment of subscription fees and (b) details and date of occurrence of such violation.
Except as otherwise expressly provided in these Terms of Use, you hereby confirm and agree that:
the warranty under this Term 19.1 above is the sole warranty in relation to the use of Kintone and that any other risks shall be borne solely by you;
we shall not warrant that Kintone services (a) satisfy and suit your needs, (b) operate uninterrupted or (c) are free of any kind of errors (such as software bugs, architectural errors or otherwise) and that such errors will be fixed;
any information or advice of us verbally or in written shall not be deemed as a new warranty or expand the scope of the warranty under this Term 19;
we may change or discontinue any services incidental to Kintone without your prior permission; and
we do not guarantee the then current user environment offered at Kintone at the start of your use of it will remain for your future use.
YOUR USE OF THE KINTONE SERVICES IS AT YOUR SOLE RISK. THE KINTONE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ANY WARRANTIES, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES THAT THE KINTONE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE AND THAT ANY CUSTOMER'S AND THIRD PARTY'S CONTENTS (IN WHATEVER FORM INCLUDING BUT NOT LIMITED TO DATA, TEXT, AUDIO, VIDEO OR IMAGES) STORED IN THE KINTONE SERVICES, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAIN FROM US OR THROUGH OR FROM THE KINTONE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS OF USE.
THE MAXIMUM AGGREGATE LIABILITY THAT WE MAY HAVE IN RELATION TO KINTONE AND ITS RELATED SERVICES SHALL NOT EXCEED THE AMOUNT EQUAL TO ONE MONTH SUBSCRIPTION FEE FOR THE MONTH IN WHICH YOU INCUR DAMAGES. IN NO WAY SHALL WE BE LIABLE FOR ANY INDIRECT, CONTINGENT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCURRED BY YOU OR ANY OTHER THIRD PARTY ARISING FROM THE USE OR INABILITY TO USE OF KINTONE OR OTHER SERVICES VIA KINTONE, INCLUDING LOSS OF COMMERCIAL VALUE/PROFITS, INTERRUPTION OF BUSINESS, DAMAGES DUE TO COMPUTER BREAKDOWN, ACCESS DELAYS OR ERRORS AND ANY OTHER COMMERCIAL DAMAGES AND LOSSES, WHETHER IT BE DUE TO ILLEGAL CONDUCT OR UNDER A CONTRACT OR ANY OTHER LEGAL BASIS. THE SAME SHALL APPLY WHERE WE HAVE BEEN INFORMED OF A POSSIBILITY OF OCCURENCE OF SUCH DAMAGES IN ADVANCE OR WHERE SUCH DAMAGES HAVE BEEN CAUSED BY ANY EVENT WHICH SHALL BE ATTRIBUTABLE TO ANY THIRD PARTY. IF YOU USE A TRIAL VERSION OR BETA VERSION OF KINTONE OR ITS RELATED SERVICES, THEN REGARDLESS OF WHETHER SUCH DAMAGES HAVE BEEN CAUASED BY AN EVENT ATTRIBUTABLE TO US OR NOT, NEITHER WE NOR A SUPPLIER OF KINTONE SHALL BE LIABLE THEREFOR.
IF YOU CAUSE ANY DAMAGES TO US OR ANY THIRD PARTY THROUGH THE USE OF KINTONE, YOU SHALL INDEMNIFY THOSE DAMAGES AT ITS OWN EXPENSE AND RESPONSIBILITY, AND MAY NOT SEEK ANY INDEMNIFICATION FROM US.
IF ANY DISPUTE ARISES BETWEEN YOU AND A THIRD PARTY IN RELATION TO THE USE OF KINTONE, YOU SHALL RESOLVE SUCH DISPUTE AT ITS OWN RESPONSIBILITY AND MAY NOT REQUEST FOR ARBITRATION, INQUIRIES OR OTHERWISE TO US. FURTHER, IN RELATION TO SUCH DISPUTE, IF WE INCUR LIABILITY AGAINST SUCH THIRD PARTY OR ANY OTHER DAMAGES (INCLUDING LEGAL FEES) DUE TO YOUR WILLFUL MISCONDUCAT OR GROSS NEGLIGENCE, WE MAY CLAIM INDEMNIFICATION ON THE AMOUNT OF SUCH DAMAGES AGAINST YOU.
Intellectual property rights and any other rights and titles in all programs, software, services, procedures, instruments, materials, documents, trademarks and trade names constituting Kintone services, (the “Intellectual Property Rights”) shall belong to us and/or the suppliers thereof.
We may terminate this Agreement without prior notice if you fall within any one of the following conditions:
breach or violate any one of the terms or conditions of these Terms of Use;
have made any false representation or omission of any matter in the application form;
cause interference with our business or Service System or do what is likely to cause such interference;
filed or were filed against a bankruptcy and any other insolvency proceeding under applicable bankruptcy laws;
there is a reasonable doubt, at our sole determination, over your capacity to meet your payment obligations such as becoming insolvent and being subject to injunction, seizure and other enforcement measures.; or
cannot be reached by us by telephone, FAX or e-mail for more than thirty (30) consecutive days.
If this Agreement is terminated, the Service Account shall no longer be available thereafter. If we request you to return or delete the Service Account you must follow such request. Any data, files and other information stored at Kintone shall no longer be available for use, access or otherwise thereafter.
You shall not assign, loan, lease, pledge or otherwise create any security interests your rights regarding your use of Kintone or other rights under this Agreement.
We may engage a third party to provide all or part of its duties related to the provision of Kintone without your approval.
These Terms of Use shall be governed by the laws of Japan without reference to conflict of laws principles.
Customer and Cybozu hereby agree that all disputes arising out of or in connection with these Terms of Use or Kintone services shall be brought before the Tokyo District Court of Japan in the first instance.
We may at our sole and absolute discretion, amend or partially remove the provisions of these Terms of Use or the content of Kintone services from time to time. In such case, such amended or modified Terms of Use or Kintone services shall apply thereafter. Unless amendment or partial removal of these Terms of Use or Kintone services will be of benefit to Customers as a whole, Cybozu shall notify Customer at least one (1) month prior to the date of such change in a manner designated by Cybozu. Customer may terminate and discontinue the use of Kintone services before such amendment takes effect. If not terminated, the amended terms shall apply to Customer.
The Customer agrees to the display of its name, mark, and logo on or in connection with Kintone for the purpose of indicating to the public that Customer is a customer of Cybozu, but not for the purpose of suggesting endorsement by the Customer of Kintone, Cybozu or its products and services.
The Customer may request that we cease use of the Customer’s name, mark, and logo upon request to Cybozu via email at marketing-sea@kintone.com.
In relation to the use of Kintone, even if any terms and conditions different from these Terms of Use are presented to you, these Terms of Use shall apply to your use of Kintone in preference thereto. These Terms of Use shall be the sole agreement between you and us in relation to your use of Kintone and may be amended only in accordance with these Terms of Use.
If any provision of these Terms of Use is held to be invalid or unenforceable by the court or other tribunal of competent jurisdiction, such provision shall be severed from this Agreement, the remaining provisions of these Terms of Use shall continue in full force and effect. In such case, we will take steps for the amendment of such invalid or unenforceable provision to the extent possible.
The terms of this Terms of Use and the security topics found on the pages of this website domain (https://www.kintone.com/en-sea/) are applicable only to Kintone and the Service System, as defined herein, and not to our website itself.
Should you find any vulnerability in Kintone services, we would highly recommend you to inform us of it.
These Terms of Use are written in English. Other languages are provided for reference purpose only. In the event of any inconsistency or discrepancy between the contents of the English version and those of other languages, the English version shall prevail and the English version shall not be supplemented or amended by any other language.
Last Update February 1, 2022
This Kintone Plug-in Terms of Use (“Kintone Plug-in Terms”) is an agreement (“Agreement”) between Cybozu, Inc. (“Cybozu” or “we”) and you as the customer (“Customer” or “you”) who uses Kintone Plug-ins. The Kintone Plug-in Terms shall govern your use of plug-ins provided by Cybozu (“Kintone Plug-ins”) for the cloud computing services named Kintone.com (“Kintone”).
By downloading Kintone Plug-ins’ configuration files, you shall be deemed to have consented to these Kintone Plug-in Terms. If you enter into this Agreement on behalf of an organization which is Customer of Kintone Plug-ins, you represent and warrant that you have the authority to agree to the Kintone Plug-in Terms on the organization’s behalf. If you do not agree to all these Kintone Plug-in Terms, you must not use Kintone Plug-ins.
In addition to these Kintone Plug-in Terms, separate terms and conditions, guidelines and policies may apply with respect to your use of Kintone. Terms of Use of Kintone which is applicable to your use of Kintone (“Master Agreement”) will also apply but this Kintone Plug-in Terms shall supersede regarding your use of Kintone Plug-ins.
For Kintone, there are many other plugins (“Third-party Plug-ins”) developed by third-party developers (“Third-party Developers”). Use of Third-party Plug-ins will be governed by other terms and conditions provided by the relevant Third-party Developers and are outside the scope of this Kintone Plug-in Terms.
The terms used but not defined in this Kintone Plug-in Terms shall have the meaning given to them in Master Agreement unless the terms shall be construed otherwise by its context.
Kintone Plug-ins and their updates (which may include upgrades, bug fixes, patches and other error corrections and/or new features; collectively, “Updates”) are plug-in tools tailored to Kintone alone.
Subject to your full compliance with these Kintone Plug-in Terms and the Master Agreement, we grant you a non-exclusive, non-transferable and revocable license to use the Kintone Plug-ins in connection with your use of Kintone. You are not licensed to use Kintone Plug-ins for any other purposes.
Currently the license hereunder is given free of charge. But we do not guarantee that Kintone Plug-ins and their Updates will remain provided free of charge in the future.
We may from time to time at our sole discretion develop and provide Updates. You agree that we have no obligation to provide any Updates. You shall download and install all Updates in a commercially reasonable time as recommended by us.
We may at our sole discretion discontinue entire or any particular features or functionality of Kintone Plug-ins. In such case, we will notify you in a manner we at our sole judgement deem appropriate.
When using Kintone Plug-ins, you shall not:
use Kintone Plug-ins on the services other than Kintone (for the avoidance of doubt, Kintone, with which the Kintone Plug-ins are permitted to use in combination hereunder, shall only mean the cloud computing services named Kintone.com under these Kintone Plug-in Terms);
modify, translate, change, alter or reverse-engineer any documents or programs related to Kintone Plug-ins;
reproduce, distribute, publicly transmit or otherwise make available Kintone Plug-ins and any derivative software and services thereof without our permission;
damage properties or reputation of us, our affiliated companies, other customer or any other third-parties;
infringe any intellectual property rights, privacy rights, image rights or any other rights of us, our affiliated companies, other customer or any other third-parties;
do anything that causes or is likely to cause detriment or damage to us or any third party;
do anything that is offensive to the public order and morals;
commit criminal act or any other act violating laws, or do anything that assists or is likely to assist the foregoing;
disclose without our prior written approval any vulnerability you may find or come to know in Kintone Plug-ins;
do what prevents or is likely to prevent operation of our business and provision of Kintone Plug-ins and all the services provided by us;
do what is or is likely to be detrimental to reputation of Kintone Plug-ins and all the services provided by us; or
do any other act which we reasonably consider inappropriate.
YOUR USE OF KINTONE PLUG-INS IS AT YOUR SOLE RISK. KINTONE PLUG-INS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE DISCLAIM ANY WARRANTIES, WHETHER EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES THAT KINTONE PLUG-INS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE (SUCH AS SOFTWARE BUGS, ARCHITECTURAL ERRORS OR OTHERWISE) AND THAT ANY CUSTOMER’S AND THIRD-PARTY’S CONTENTS (IN WHATEVER FORM INCLUDING BUT NOT LIMITED TO DATA, TEXT, AUDIO, VIDEO OR IMAGES) STORED IN KINTONE PLUG-INS, WILL BE SECURE OR NOT OTHERWISE LOST OR DAMAGED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, YOU OBTAIN FROM US OR THROUGH OR FROM KINTONE PLUG-INS SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE KINTONE PLUG-IN TERMS. WE MAY CHANGE OR DISCONTINUE KINTONE PLUG-INS WITHOUT YOUR PRIOR PERMISSION. ANY KIND OF WARRANTIES AND SUPPORTS REGARDING KINTONE SHALL NOT BE APPLICABLE TO KINTONE PLUG-INS.
THE MAXIMUM AGGREGATE LIABILITY THAT WE MAY HAVE IN RELATION TO KINTONE, KINTONE PLUG-INS AND ITS RELATED SERVICES SHALL NOT EXCEED THE AMOUNT EQUAL TO ONE MONTH SUBSCRIPTION FEE OF KINTONE FOR THE MONTH IN WHICH YOU INCUR DAMAGES. IN NO WAY SHALL WE BE LIABLE FOR ANY INDIRECT, CONTINGENT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES INCURRED BY YOU OR ANY OTHER THIRD PARTY ARISING FROM THE USE OR INABILITY TO USE OF KINTONE PLUG-INS, INCLUDING LOSS OF COMMERCIAL VALUE/PROFITS, INTERRUPTION OF BUSINESS, DAMAGES DUE TO COMPUTER BREAKDOWN, ACCESS DELAYS OR ERRORS AND ANY OTHER COMMERCIAL DAMAGES AND LOSSES, WHETHER IT BE DUE TO ILLEGAL CONDUCT OR UNDER A CONTRACT OR ANY OTHER LEGAL BASIS. THE SAME SHALL APPLY WHERE WE HAVE BEEN INFORMED OF A POSSIBILITY OF OCCURENCE OF SUCH DAMAGES IN ADVANCE OR WHERE SUCH DAMAGES HAVE BEEN CAUSED BY ANY EVENT WHICH SHALL BE ATTRIBUTABLE TO ANY THIRD PARTY.
IF YOU CAUSE ANY DAMAGES TO US OR ANY THIRD PARTY THROUGH THE USE OF KINTONE PLUG-INS, YOU SHALL INDEMNIFY THOSE DAMAGES AT ITS OWN EXPENSE AND RESPONSIBILITY, AND MAY NOT SEEK ANY INDEMNIFICATION FROM US.
IF ANY DISPUTE ARISES BETWEEN YOU AND A THIRD PARTY IN RELATION TO YOUR USE OF KINTONE PLUG-INS, YOU SHALL RESOLVE SUCH DISPUTE AT YOUR OWN RESPONSIBILITY AND MAY NOT REQUEST FOR ARBITRATION, INQUIRIES OR OTHERWISE TO US. FURTHER, IN RELATION TO SUCH DISPUTE, IF WE INCUR LIABILITY AGAINST SUCH THIRD PARTY OR ANY OTHER DAMAGES (INCLUDING LEGAL FEES) DUE TO YOUR WILLFUL MISCONDUCAT OR GROSS NEGLIGENCE, WE MAY CLAIM INDEMNIFICATION ON THE AMOUNT OF SUCH DAMAGES AGAINST YOU.
Intellectual property rights and any other rights and titles in all programs, software, services, procedures, instruments, materials, documents, trademarks and trade names constituting Kintone Plug-ins (including Updates) shall belong to us and/or the suppliers thereof. No right, title and interest are granted, conveyed or assigned to you hereunder other than as expressly set forth in these Kintone Plug-in Terms. Kintone Plug-ins and instruments, drawings and documents related to the Kintone Plug-ins are protected under the copyright and any other laws and treaties related to intellectual property rights. The intellectual property right in each content that is accessible, displayed and used from the Kintone Plug-ins shall be the property of the supplier of each such content and is protected under the copyright and any other laws and treaties related to intellectual property rights.
The license hereunder will continue unless terminated in accordance with Section 10 below.
We may terminate this Agreement without prior notice in the event:
you breach or violate any one of the terms or conditions of these Kintone Plug-in Terms (including these Terms of Use of Kintone);
your subscription of Kintone has been terminated; or
we discontinue the Kintone Plug-in(s).
Upon termination, you must immediately destroy the Kintone Plug-in(s) together with all copies in any form.
You shall not assign, loan, lease, pledge or otherwise create any security interests over your rights regarding your use of Kintone Plug-ins or other rights under these Kintone Plug-in Terms.
These Kintone Plug-in Terms shall be governed by the laws of Japan without reference to its conflict of laws principles.
Customer and Cybozu hereby agree that all disputes arising out of or in connection with these Kintone Plug-in Terms shall be brought before the Tokyo District Court of Japan in the first instance.
We may at our sole and absolute discretion, amend or partially remove the provisions of these Kintone Plug-in Terms from time to time. In such case, such amended or modified Kintone Plug-in Terms shall apply thereafter. Unless amendment or partial removal of these Kintone Plug-in Terms will be of benefit to Customers as a whole, Cybozu shall notify Customer at least one (1) month prior to the date of such change in a manner designated by Cybozu. Customer may terminate and discontinue the use of Kintone Plug-ins before such amendment takes effect. If not terminated, the amended terms shall apply to Customer.
If any provision of these Kintone Plug-in Terms is held to be invalid or unenforceable by the court or other tribunal of competent jurisdiction, such provision shall be severed from this Agreement, the remaining provisions of these Kintone Plug-in Terms shall continue in full force and effect. In such case, we will take steps for the amendment of such invalid or unenforceable provision to the extent possible.
Should you find any vulnerability in Kintone Plug-ins, we would highly recommend you to inform us of it.